Frequently asked questions

GRDN Helper is a neighbor-powered mobile app for finding trusted local garden, lawn, and outdoor help — built around your community, not a faceless marketplace. Homeowners post jobs, vetted neighbors respond, and you pay only after the work is approved.

Yes — a free account lets you post jobs, message providers, and approve payment. Account creation takes under a minute and only requires a phone number.

No platform minimum, but most providers have a $35–$45 trip minimum. Tiny jobs are usually bundled with a recurring service for better pricing.

Often yes for mowing and basic cleanup, especially in seeded neighborhoods. Specialty services (tree work, irrigation) typically book 2–5 days out.

Most jobs receive a first response within 30 minutes during business hours. You'll typically see 2–4 quotes within 4 hours.

No — most outdoor jobs are done while you're out. The provider checks in via the app on arrival and sends photos at completion.

Providers quote each job individually. The app surfaces local price ranges so you know what's fair before booking. Recurring service is typically 10–20% cheaper per visit than one-time bookings.

GRDN Helper is free for homeowners. Providers pay a small platform fee on completed jobs, which is built into their quoted price.

After you approve the completed work. Payment is held briefly in the app and released to the provider once you confirm the job is done.

All major credit cards, debit cards, and Apple Pay / Google Pay through the app's secure payment flow.

Tipping is optional but appreciated. Most homeowners tip $5–$15 for great recurring work; the app makes it a one-tap add to any job.

Full refund if work isn't completed. Partial refund for unsatisfactory work is mediated through GRDN Helper support — most disputes are resolved within 48 hours.

Most quotes are flat-rate per visit. Hourly jobs that overrun require provider to message you for approval before continuing — no surprise charges.

Yes — quotes inside the app are always free. Some larger projects (planting design, irrigation audits) may include a refundable design fee credited against the install.

Free cancellation up to 24 hours before the scheduled visit. Same-day cancellations may incur a partial trip charge ($15–$25).

Providers verify identity, link to a verified phone number, and accumulate neighbor-visible ratings tied to real local jobs. HOAs can additionally require insurance verification before approving providers in their community.

Providers self-attest to general liability coverage at signup. HOA-approved providers must upload current certificates of insurance. Always confirm coverage in chat before high-value work.

Identity verification is required. Full criminal background checks are available as an HOA-level requirement and are flagged on the provider's profile when present.

Yes — once you've worked with a neighbor you like, you can lock them in as your recurring provider. They'll see your jobs first before they go to the open marketplace.

Don't approve payment — message the provider in-app to request a fix. If unresolved, GRDN Helper support steps in. Most issues are resolved within 48 hours and we side with the homeowner on documented quality issues.

Yes — block from any chat or job thread. Blocked providers won't see your future jobs and you won't be matched with them again.

Active and growing across the US, with seed neighborhoods in San Francisco, Oakland, Austin, Dallas, Denver, Portland, Seattle, Phoenix, Atlanta, Charlotte, Raleigh, Nashville, Boston, and Huntsville. New cities open monthly.

Lawn mowing, garden maintenance, planting and design, tree and shrub care, leaf and yard cleanup, irrigation, raised-bed building, and pest and weed control. See the Services page for full details and pricing.

Limited — primarily HOA common-area work and small business storefronts. Industrial landscaping is not in scope.

HOA admins can stand up a private community space, invite residents, approve preferred providers, and post common-area jobs that residents can see and discuss. Coordination of shared-space upkeep happens without bureaucracy.

Yes — winter services include snow shoveling, gutter clearing, dormant pruning, and holiday lighting in supported regions. The app surfaces seasonal services automatically based on your zip code.

Add your zip code through the Communities page. We open new cities once we have ~50 interested homeowners and 5+ providers in the area.

GRDN Helper is a native mobile app for iOS and Android. The website is informational only — all booking, messaging, and community features happen inside the app.

Open the booking, tap 'Manage,' then 'End recurring.' Future visits cancel immediately; the most recent completed visit is unaffected.

Yes — granular settings for job updates, messages, neighbor activity, and marketing in Settings → Notifications.

Your full address is only shared with providers you've actively booked. Browsing providers and reading community posts is fully anonymous.

Settings → Account → Delete account. Account and all personal data are removed within 30 days; anonymized review history may be retained.